Shipping & Delivery
Last updated: 23 June 2026
Here’s how we get your order to you. If anything’s unclear, just call James on 0475 310 766 or email info@autolabs.net.au.
Where we ship
Our online checkout ships Australia-wide. You can also pick up from the workshop in Pakenham (see below).
Ordering from outside Australia? Our online checkout is set up for Australian orders only. For international orders, email info@autolabs.net.au with the item you want and your delivery address, and the team will arrange your order and shipping with you directly.
Processing & dispatch
We aim to dispatch orders within 1–2 business days. As a small workshop, busy periods can occasionally add a day or two — if anything’s going to take longer, we’ll let you know. Orders are dispatched on business days (Monday–Friday, excluding public holidays).
Delivery times
Once dispatched, delivery within Australia typically takes 2–7 business days depending on your location, via Australia Post or a courier. These are estimates from the carrier, not guarantees, and can vary with distance and demand.
Shipping cost
Shipping is calculated at checkout based on the size and weight of your order and your delivery address. The exact cost is shown before you pay — no surprises.
Local pickup — Pakenham
Prefer to collect in person? Choose pickup at checkout and we’ll let you know when your order is ready at the workshop, Factory 18/99 Bald Hill Rd, Pakenham VIC 3810. Pickup is free.
Tracking
Where tracking is available, we’ll send you the details once your order is on its way.
Lost, delayed or damaged orders
If your order hasn’t arrived in the expected timeframe, or it turns up damaged, get in touch and we’ll chase it up and make it right. Your rights under the Australian Consumer Law and our Returns & Refunds Policy apply.
Questions about this policy? Contact James at info@autolabs.net.au or 0475 310 766.
This page provides general information about how Auto Labs Performance Centre operates and your rights as a customer. It is not legal advice. Nothing on this page limits the rights you have under the Australian Consumer Law or any other law.